Return Policy for Custom Dolls

We are unable to offer refunds on custom orders.  This is because the doll has been made via your instructions & options.  There are no exceptions.  We do however offer a lifetime guarantee on our dolls as long as the care instructions have been followed.  This guarantee is only offered to the original owner.  It does not transfer to the new owner if the doll is sold.  The buyer will be responsible for shipping both ways.  If an accident happens to your doll, we can fix it for a fee plus shipping costs.