• We do not accept returns or exchanges  for any reason. We do not refund for buyers remorse. Your reborn will always ship with full coverage insurance via USPS,UPS,  FedEx or DHL. If your doll arrives to you damaged you must take up a claim with the parcel carrier to reimburse you for the damages and not with Ethnic Cuddles. 

  • All Reborn Dolls are sold on a first come first serve basis unless reserved for a custom order. We are unable to hold dolls.

  • Custom Doll Slots are reserved as first come first serve and always require a $300 minimum deposit down. Refunds are not given for any reason so please do not reserve a doll unless you are a serious buyer. Your deposit will be deducted from the overall total cost of the doll which includes sales taxes (if applicable in your state or country) plus shipping cost. Please be mindful that Additional Customs fees  or duties may apply for international customers.

  • Custom Orders will receive an Invoice for the remaining balance due minus the $300.00 deposit. All customers must provide me with an up to date Mailing and shipping address in order to receive the final Invoice. The Invoice will be an open invoice, which means you can make payments as often as you would like until the invoice is payed in full. However, no additional payment is required until I have notified you that your doll is complete. If you decide to pay your invoice earlier than the discussed delivery date, this does not mean that I will put a rush on your baby. The scheduled delivery date will remain the same. 

  • Change Request may be put in for any custom doll order as long as I have not already placed an order for the doll kit or started painting  your doll kit. I will notify you if I need to place an order for you kit request, at which time you will be locked into that particular doll and no further changes can be made.​

  • Payment Plans - We  are happy to offer "flexible payment plans".  Customers who are on a payment plan are required to make timely monthly payments until the balance is due. 

  • Customers who have a custom order with me should always plan ahead and be prepared to pay your balance in full within 5 business days of receiving notification that you baby is complete. Customers who do not close out the final invoice within 5 business days and have not discussed an alternative payment arrangements with us will risk the doll being listed for sale to the public on day 7 of a missed payment.

Terms &  Conditions